Complaints procedure

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided, please inform me immediately so that I can do my best to resolve the issue.

If you would like to make a formal complaint please refer to the Clerksroom complaints procedure

What happens if I don’t agree with the Clerksroom views on the complaint?

If Clerksroom is unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. 

The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and
  • No more than One year from the date of the act or omission being complained about; or
  • No more than One year from the date when you should have realised that there was cause for complaint.

Legal Ombudsman contact details

If you would like more information about the Legal Ombudsman, please contact them:


Call 03005 550 333 between 9am to 5pm.


Write to Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ